Client Management

Effortless customer and pet profile management. Instantly access or update owner and pet details, review booking and financial history, and manage reports—all seamlessly integrated across the Collar platform.

Detailed pet profiles, made simple.

Pet profiles on Collar are comprehensive yet intuitive, giving you and your team instant access to essential medical, behavioural, and dietary details. Stay updated with historical notes and service reports, all in one space.

Client booking, invoice and pet care history

Your client's history and future.

From bookings to memberships, orders, and invoices, everything is at your fingertips. Owners can easily update their information via the mobile app, a shared form, or on request—effortlessly and in real time.

Create clients & pet account easily

Need to add a walk-in or set up an account on behalf of a client? With Collar, it's easy. Register them via email or mobile, and their complete history will be waiting when they Log in—ensuring a seamless experience from day one.

Discover Collar for:

Doggy Daycares Trainers & behaviourists Groomers Walkers & sitter Boarders Parks

Trusted by award-winning pet businesses globally

We have been impressed by Collar from day one

Our business model requires a variety of ways in which customers can book our different services. Not only is the team approachable, prompt and knowledgable, but they have also devised a platform that understands the needs of our hybrid business.

Hannah Mead

Business Owner

Collar has and continues to be a vital asset for us since before we opened our doors.

The versatile booking system allows us to create a range of bespoke services to offer to our members. The Collar team has always been quick to respond and implement any feedback, suggestions or requests which help make The Paw & Whistle run smoother. We're confident that we have found a partner in Collar, not just a supplier.

Sam Oakley

Daycare Manager

Thank you Collar! Both us and our customers are so happy with your platform.

The simplicity, convenience and additional layer of service it provides is priceless. And most importantly, a big shout out to your amazing team for all your support.

Tom Hughes

Business Owner

Thanks to Collar we passed our annual inspection with flying colours.

The council inspector and vet were really impressed with Collar and, the client form and the photos of the vaccination cards as well as the app for customers. It's a relief to have that out of the way Really appreciate everything you've done so far - Much appreciated!

Donna and Steve Hargreaves

Business Owners

How it works

Make the pet record useful at the point of care

The best client profile answers the question staff have in front of them: which owner, which pet and which instructions apply to this service today? Structure records so people do not have to search old messages for vital context.

What makes Collar different

Collar is built to connect the customer, their individual pets, the service and the order—not just put a time in a calendar. That shared context helps teams follow the work from first booking to payment and the next visit.

01Booking

02Pet details

03Service

04Order & payment

05Next visit

Other systems may offer some or all of these tools. The practical difference to check is whether the parts your team needs share the same pet and customer context in your Collar setup.

Link multiple pets to one owner without merging their individual notes.
Record contact and care information with appropriate staff access.
Review changes to important details before the next appointment.
Check how documents and historical visits can be exported if needed.

What to test in a demo: Ask a new staff member to find the correct notes for a two-pet household during a busy check-in.

Want to see Collar in action?

Explore how Collar can be customised to fit the unique needs of your business.

Transferring from another software?

We offer a complimentary data transfer service and an extended trial period² for a smoother transition.

Which pet businesses can use Collar?

Collar supports pet care businesses including daycares, grooming salons, boarding businesses, trainers, and walkers and sitters. Explore the page for your business type to see relevant booking, payment and daily care workflows.

Can customers book services online?

Customers can request services through your booking page or the Collar pet owner app. You can manage service schedules, availability and booking rules alongside pet records and customer messages. Explore booking management.

Can I manage deposits, invoices and memberships?

Collar connects bookings with deposits, payments and invoices, and supports membership subscriptions and packages. Card payments are processed through Stripe. Explore payments or membership management.

How can I check whether Collar fits my business?

Book a demo and bring an example of your service schedule, booking rules and payment process. We can walk through your daily workflow, the features you need and a practical approach to moving from your current system. View pricing and the client management features before your demo.

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