Communications

Collar empowers your pet business with cutting-edge communication tools, streamlining interactions with customers and staff. From in-app chat to intelligent SMS delivery, it's seamless, smart, and highly engaging.

Integrated Chat. Delivered.

Collar Chat™ is our popular integrated feature that lets you communicate with customers instantly, going beyond just text to include sharing photos, videos, and reports. It intelligently switches between SMS and in-app messages based on user preferences, ensuring seamless communication.

Automatic emails when it matters.

Collar automates transactional emails for every key moment—booking confirmations, updates, rescheduling, cancellations, and payment notifications. Keeping your customers informed has never been this effortless.

Staff Communications

With Collar, staff communication is seamless. Team members can chat directly or join company groups, all alongside client interactions. Share updates, notes, or even photos from your latest staff event effortlessly.

Discover Collar for:

Doggy Daycares Trainers & behaviourists Groomers Walkers & sitter Boarders Parks

Trusted by award-winning pet businesses globally

We have been impressed by Collar from day one

Our business model requires a variety of ways in which customers can book our different services. Not only is the team approachable, prompt and knowledgable, but they have also devised a platform that understands the needs of our hybrid business.

Hannah Mead

Business Owner

Collar has and continues to be a vital asset for us since before we opened our doors.

The versatile booking system allows us to create a range of bespoke services to offer to our members. The Collar team has always been quick to respond and implement any feedback, suggestions or requests which help make The Paw & Whistle run smoother. We're confident that we have found a partner in Collar, not just a supplier.

Sam Oakley

Daycare Manager

Thank you Collar! Both us and our customers are so happy with your platform.

The simplicity, convenience and additional layer of service it provides is priceless. And most importantly, a big shout out to your amazing team for all your support.

Tom Hughes

Business Owner

Thanks to Collar we passed our annual inspection with flying colours.

The council inspector and vet were really impressed with Collar and, the client form and the photos of the vaccination cards as well as the app for customers. It's a relief to have that out of the way Really appreciate everything you've done so far - Much appreciated!

Donna and Steve Hargreaves

Business Owners

How it works

Match each message to a customer decision

A confirmation, a reminder, a request for missing information and a promotional campaign have different jobs. Owners should know whether they have a place and what they need to do next.

What makes Collar different

Collar is built to connect the customer, their individual pets, the service and the order—not just put a time in a calendar. That shared context helps teams follow the work from first booking to payment and the next visit.

01Booking

02Pet details

03Service

04Order & payment

05Next visit

Other systems may offer some or all of these tools. The practical difference to check is whether the parts your team needs share the same pet and customer context in your Collar setup.

Write concise templates with the correct pet, time and branch.
Keep sensitive care details out of text-message previews.
Assign staff ownership for replies and delivery failures.
Test the sequence after rescheduling or cancelling.

What to test in a demo: Follow a fictional owner through a changed booking and inspect every message they receive.

Want to see Collar in action?

Explore how Collar can be customised to fit the unique needs of your business.

Transferring from another software?

We offer a complimentary data transfer service and an extended trial period² for a smoother transition.

Which pet businesses can use Collar?

Collar supports pet care businesses including daycares, grooming salons, boarding businesses, trainers, and walkers and sitters. Explore the page for your business type to see relevant booking, payment and daily care workflows.

Can customers book services online?

Customers can request services through your booking page or the Collar pet owner app. You can manage service schedules, availability and booking rules alongside pet records and customer messages. Explore booking management.

Can I manage deposits, invoices and memberships?

Collar connects bookings with deposits, payments and invoices, and supports membership subscriptions and packages. Card payments are processed through Stripe. Explore payments or membership management.

How can I check whether Collar fits my business?

Book a demo and bring an example of your service schedule, booking rules and payment process. We can walk through your daily workflow, the features you need and a practical approach to moving from your current system. View pricing and the client management features before your demo.

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